Is it possible to include a personalized message for the recipient?
Please specify when ordering if you do not wish the invoice to be included with your package.
Can I request gift wrapping?
All ROUGE ABSOLU creations are sent in a rigid gift box to protect the items during transport.
How do I care for my jewelry?
It is not recommended to wear jewelry when sleeping, bathing, or playing sports. Also, avoid contact with perfumes and cosmetics. Plating tends to wear off over time. The speed at which it wears off depends on how the jewelry is cared for. The fading of the plating color is the result of perfectly normal wear and tear. Store your jewelry in its original packaging or in a soft pouch to avoid scratches.
How do I care for my leather items?
Please be careful not to scratch or rub your product against abrasive surfaces. We advise you to protect your product from humidity and keep it away from direct heat sources, such as radiators and car interiors in summer. Please avoid contact with the following products: liquids, hand cream, antiseptic hand solution, makeup, and perfume. Should the bag come into contact with water or become deformed, its grain may fade but will return to its normal appearance once you start using it again. To clean the leather, we recommend wiping it with a soft, damp cloth and never using soap or solvent. When not in use, we advise storing the item in the felt provided at the time of purchase and keeping it away from high temperatures, excessive humidity, or unventilated areas.
How do I care for my furniture?
All our furniture can be cleaned with a soft dry or damp cloth and without any cleaning products.
How do I care for my gilded brass items?
Gilded brass objects should be cleaned with a soft dry cloth or a chamois leather to avoid scratches. A specialized cleaning product can be used. For any questions regarding your product, please contact the ROUGE ABSOLU store.
What should I do if my item is damaged or broken?
We advise you to first contact the point of sale where the purchase was made. If it is the e-shop, please send us an email to customer@rougeabsolu.com or call us at +33(0)1 42 61 61 61. For more information, please send an email to the following address: customer@rougeabsolu.com
What is the procedure for after-sales service?
If your purchase was made on the e-shop, please drop off the item at our store or send it to us with proof of purchase to the following address: ROUGE ABSOLU SAV E-shop 3 rue des saints-pères 75006 Paris For more information, please send an email to the following address: customer@rougeabsolu.com After expert assessment by our workshop, we will be able to inform you of the time frame and the cost of the necessary repair.
What is the deadline for returning or exchanging my item?
You have a legal withdrawal period of 14 days from the receipt of your package to inform us of your intention. Please make this request to customer@rougeabsolu.com The product must not have been worn, used, modified, washed, or damaged. It must be returned in its original packaging.
What is the procedure for a refund or credit note?
Depending on the reason for the return and the condition of the product upon receipt, we will either: - issue a credit note valid for 6 months on the www.rougeabsolu.com website for an amount equal to the price of the returned product without penalty, with the exception of shipping and return costs which remain at your expense. - issue a refund credited directly to your bank account or according to the payment method used during the order. The refund amount will be equal to the price of the returned product without penalty, with the exception of shipping and return costs which remain at your expense. An email will be sent to you to confirm the refund of your order.
Where should I return my package?
Please return your jewelry in its original packaging and with proof of purchase to the following address: ROUGE ABSOLU E-shop 3 rue des saints-pères 75006 Paris
Is the rougeabsolu.com website secure?
Information transmission on our site operates in a secure environment, using current Internet protocols. Credit card numbers are not stored on the www.rougeabsolu.com website but on the secure site of our banking institution.
What payment methods are accepted?
You can pay for your purchases by credit card or bank transfer. Accepted credit cards are: CB, MasterCard®, Visa®, American Express®. Payments made on the site are debited in €.
